What shipping methods do you offer?

  • For all USA orders we offer free shipping via FedEX Ground.
  • For all international orders we offer flat rate shipping of $25USD via FedEX.
  • Please note for Australian customers, we offer the same shipping opportunities locally via our Australian website. Please confirm your site location before ordering.

How long does shipping take?

  • USA orders will arrive within 3-5 business days of shipping provided your zip code is within the USPS network.
  • International orders generally take 5-7 business days depending on your location. A signature is required upon delivery in most countries.

Where is my order? Has it shipped yet?

  • Orders received before 12pm EST will be dispatched the next business day.
  • Orders received after 12pm EST will be dispatched the next business day after that. Please note this is a guide only.
  • You will be notified by email that your order has been received, following this tracking information for your parcel will be emailed to you at time of dispatch.

Should I put my work or home address?

  • It is always safer to list a work address. At a work address someone will be present to physically receive your parcel.

Will I be charged taxes and duties?

  • If you do not live in USA, please be aware of any import duties and taxes that may be charged on delivery into your country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported. These charges depend on your country’s import legislation and will not be covered by Venroy.